FREQUENT ASKED QUESTIONS

How do we reach Residences El Faro And Corto Maltes in Playa del Carmen if we are driving a car?

From Cancun airport, please take the only highway available heading south towards Playa del Carmen (N. 307). You will pass the village of Puerto Morelos and some 25 Kms south you will enter into the Playa del Carmen area. Continue on it till you reach the exit "AVENIDA CONSTITUYENTES" on the right lane. Once off the overpass, maintain the left hand side below the overpass and turn left along the Constituyentes Avenue and drive all the way down to ors Avenue where you will to take a right until you reach calle 10. Condominiums is just right in front

Do you have parking space?

The condominium do have parking spaces. Nevertheless  .Parking in the streets on yellow line is not permitted and therefore the registration plate might be removed from the car and a fine levied. Parking is permitted only along the white line.

Can I book a transfer from Cancun airport to the condos directly with you?

We offer a personalized service even before your arrival. We do have a private shuttle service available for transfers from the airport to the hotel and viceversa that can be booked directly with our Concierge. This will avoid the inconvenience of seeking transportation on your arrival and avoid standard airport prices that are quite high. Should you require more information please do not hesitate to contact us.

At what time can I check in?

Check in time is at 3:00 pm. . In other cases we will store your luggage and give you the room as soon as it becomes available.

At what time do we have to check out from the room?

Our check out time is at 11:00am. Should you wish to check out later, you can request availability at the front desk. You can also decide to store your luggage with our front desk.

Do you have Internet connection?

Yes, we offer FREE  high speed Wi-fi connection in all units and Front desk FREE of charge.

Is there a safe in the room?

There is a safe deposit box in each room whose use is FREE of charge. 

Should I leave a deposit as guarantee?

Yes. We required to save the owners properties. The deposit will be refund at the time you check out.

Which payments are accepted in the hotel?

We accept Visa and Mastercard, American Express, Paypal and cash. 

What is the maximum number of people per room? 

The number of persons per unit will depend in how many bedrooms the apartment have.

1 bdr + sofa bed maximum 3 people

2 bdr + sofa bed maximum 5 people

3 bdr + sofa bed maximum 7 people

Unit without a sofa bed, the maximum people will be 2 per bedroom

Can I book tours and activities at the front desk?

Yes, an information point about point of interest is available by the reception or by our concierge desk. All excursions in Playa del Carmen have been tested and improved so as to allow our guests to enjoy in total safety and peace of mind all the beauties that this destination can offer. We also offer tailor made solutions, suggesting the best possible alternatives to those that want to discover the destination according to their timing and pace.

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